Frequently Asked Questions – lastingthreadsco.com

ORDERS & PAYMENT

How can I check my order status?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also check your order status 24/7 by logging into your account on lastingthreadsco.com.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through encrypted systems.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately through lastingthreadsco.com. We can only modify orders that haven’t entered the shipping process.

SHIPPING & DELIVERY

What are your shipping options and costs?
We offer Standard (5-10 business days), Express (3-5 business days), and Overnight (1-2 business days) shipping. Costs vary by destination and order value. US orders over $75 qualify for free standard shipping.

Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your location.

How long does order processing take?
Orders are processed within 1-3 business days. During peak seasons, processing may take slightly longer. You’ll receive email updates throughout the process.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is the customer’s responsibility unless the return is due to our error.

How do I start a return?
Visit our Returns Portal at lastingthreadsco.com/returns and follow the simple steps. You’ll need your order number and email address to begin the process.

How long do refunds take?
Once we receive your return, please allow 7-10 business days for processing. Refunds are issued to your original payment method.

PRODUCTS & SIZING

Where can I find size charts?
Detailed size charts are available on each product page. We recommend checking measurements against your favorite well-fitting garment for the best fit.

How should I care for my items?
Care instructions are provided on each product’s tag and description page. We recommend following these instructions to maintain your items’ quality and longevity.

Are your products machine washable?
Most of our items are machine washable. Please check the specific care instructions on each product page for detailed washing guidelines.

ACCOUNT & TECHNICAL

How do I reset my password?
Click “Forgot Password” on the login page at lastingthreadsco.com and enter your email address. You’ll receive password reset instructions via email.

How do I update my account information?
Log into your account on our website to update your personal details, shipping addresses, and communication preferences.

Do you offer gift cards?
Yes! We offer digital gift cards in various denominations that can be delivered immediately via email or scheduled for a future date.

For additional questions not covered here, please visit our full Help Center at lastingthreadsco.com or contact our customer service team through our website.